vip111 Privacy
Policy

vip111 collects personal information that is necessary to provide a safe, compliant, and personalised online gaming experience to players based in Bangladesh. We collect data through three primary channels: information you provide directly, information generated automatically by your use of the platform, and information obtained from trusted third-party service providers.

1.1 Information You Provide Directly

When you register an account, complete the KYC verification process, make deposits or withdrawals, contact the support team, or participate in promotions, you may provide the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and nationality as shown on your National Identity Card (NID) or passport.
• Contact Data: Email address, Bangladesh mobile phone number, and residential address (city, district, postal code).
• Financial Data: Mobile financial service account identifiers (bKash, Nagad, Rocket, Upay number), bank account details where bank transfer is selected, and transaction history on the vip111 platform.
• Verification Documents: Scanned copies or photographs of government-issued identity documents submitted during KYC, such as NID, passport, or utility bills.
• Communication Data: The content of messages sent to the vip111 support team via live chat or email, including any attachments.
• Preference Data: Game preferences, language settings, communication preferences, and responsible gaming limits you set within your account.

1.2 Information Collected Automatically

When you access and use the vip111 platform, certain technical and behavioural data is collected automatically through server logs, cookies, and similar tracking technologies:

• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, betting and wagering history, game round outcomes, and feature interactions.
• Location Data: Approximate geographical location derived from your IP address (country and city level only; precise GPS location is never collected).
• Cookie Data: Session identifiers, authentication tokens, and anonymised analytics identifiers. See Section 4 for full cookie details.

1.3 Information from Third Parties

In certain circumstances, vip111 may receive supplementary personal data from trusted third-party sources to support identity verification, fraud prevention, and responsible gaming compliance:

• Identity verification and age-check service providers used during the KYC process.
• Payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) who may share transaction confirmation data.
• Fraud detection and anti-money laundering (AML) screening services that flag accounts for heightened risk review.

vip111 uses your personal data for specific, clearly defined purposes. We do not use your data for purposes that are incompatible with those stated below without first obtaining your explicit consent or notifying you of the new purpose.

vip111 will never use your personal data to make fully automated decisions that produce significant legal effects on your account without providing you with the opportunity to request human review. Where automated tools are used in fraud detection or AML screening, any account action resulting from an automated flag will be reviewed by a member of the vip111 compliance team before being applied.

vip111 processes your personal data only where a valid legal basis exists for doing so. The four legal bases we rely upon are as follows:

• Contract Performance: Processing that is necessary to fulfil our contractual obligations to you as a registered player — including account management, transaction processing, game delivery, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including KYC/AML obligations, age verification requirements, record-keeping mandates, and responses to lawful requests from competent authorities.
• Legitimate Interest: Processing necessary for the legitimate interests of vip111 where those interests are not overridden by your rights — including fraud prevention, platform security, anonymised analytics, network integrity monitoring, and responsible gaming oversight.
• Consent: Processing that relies on your freely given, specific, informed, and unambiguous consent — including marketing communications, personalised recommendations, and non-essential cookies. You may withdraw consent at any time without affecting any prior processing.

vip111 uses cookies and similar tracking technologies to operate the platform effectively, maintain session security, and generate anonymised usage analytics. We do not use cookies for cross-site advertising, behavioural profiling for third-party ad networks, or any purpose beyond those described in this section.

Types of Cookies Used

Managing Cookie Preferences

You can manage your cookie preferences at any time through the cookie settings panel accessible from the footer of any page, or through your browser's built-in privacy settings. Please note that disabling strictly necessary cookies will prevent the platform from functioning correctly and may result in you being unable to log in or complete transactions.

Most modern browsers allow you to block third-party cookies by default, view the cookies stored for a specific website, and delete cookies on demand. For detailed instructions on managing cookies in your specific browser, refer to your browser's official help documentation.

vip111 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only with parties who are contractually obligated to handle your data with the same standard of care that vip111 applies.

Categories of Recipients

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum financial data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy policies and are independently regulated.
• Identity Verification Partners: KYC and age verification service providers receive identity document data solely for the purpose of verifying your identity in connection with your vip111 account. Verification data is not retained by these providers beyond the immediate verification task.
• Game Studio Providers: Certified game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session identifiers necessary to deliver their game content to your device. These providers do not receive your name, contact details, or financial information.
• Fraud Prevention and AML Services: Where a transaction or account activity triggers a risk alert, relevant data may be shared with our AML compliance partners for screening against sanctions lists and fraud databases.
• Legal and Regulatory Authorities: vip111 will disclose personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, a valid court order, or a lawful regulatory request. We will notify you of any such disclosure where we are legally permitted to do so.
• Technology and Infrastructure Providers: Cloud hosting, database management, email delivery, and customer support software providers may process personal data on our behalf as data processors. All such providers are bound by data processing agreements that restrict their use of your data to the specific service they provide to vip111.

vip111 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

When personal data is no longer required and its retention period has expired, vip111 will securely delete or irreversibly anonymise that data so that it can no longer be associated with any individual. Backup copies of data may persist for a short additional period within encrypted offline backup systems before being purged in line with our scheduled backup rotation policy.

As a vip111 player, you hold a number of rights in relation to your personal data. vip111 is committed to honouring these rights in a timely and transparent manner. All rights requests should be submitted to the vip111 support team at [email protected] with the subject line "Privacy Rights Request" and your registered account username.

• Right of Access: You may request a copy of all personal data that vip111 holds about you, along with information about how it is used, who it has been shared with, and how long it will be retained. Requests will be fulfilled within 30 days.
• Right to Rectification: If any personal data held by vip111 is inaccurate or incomplete, you have the right to request that it be corrected. Basic account details such as your email address and phone number can be updated directly in your account settings panel.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that vip111 may be required to retain certain data to comply with legal obligations even after an erasure request — in such cases, we will inform you of the specific data that must be retained and the legal basis for doing so.
• Right to Restriction: In certain circumstances you may request that vip111 restrict the processing of your personal data — for example, while the accuracy of data is being contested, or while a complaint about processing is under review.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request a copy of the personal data you provided to vip111 in a structured, commonly used, machine-readable format (such as JSON or CSV).
• Right to Object: You may object to processing that is based on vip111's legitimate interests, including direct marketing and profiling. Where you object to direct marketing, processing for that purpose will cease immediately and without exception.
• Right Not to be Subject to Automated Decision-Making: You have the right to request human review of any significant account decision that was made (or substantially influenced) by an automated process, such as an automated account suspension triggered by a fraud detection algorithm.

vip111 implements a multi-layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Technical Security Measures

• All data transmitted between your device and the vip111 platform is encrypted using TLS 1.3 (256-bit SSL encryption). The vip111.bet domain enforces HTTPS at all times; insecure HTTP connections are automatically redirected.
• Player passwords are stored as salted cryptographic hashes using industry-standard algorithms. vip111 staff cannot retrieve or view your password in plain text at any point.
• KYC documents and identity verification files are stored in encrypted, access-controlled repositories with strict role-based access permissions. Only authorised compliance team members can access these files, and all access is logged.
• The vip111 platform infrastructure is protected by web application firewalls (WAF), DDoS mitigation systems, and intrusion detection and prevention systems (IDPS) that monitor for anomalous activity in real time.
• Regular penetration testing and vulnerability assessments are conducted by independent security professionals to identify and remediate weaknesses before they can be exploited.

Organisational Security Measures

• Access to personal data is restricted on a strict need-to-know basis. Staff members are granted the minimum level of access required to perform their specific role.
• All vip111 staff who handle personal data undergo mandatory data protection and security awareness training upon joining the team and at regular intervals thereafter.
• Third-party service providers who process personal data on vip111's behalf are subject to rigorous due diligence before engagement and are contractually bound by data processing agreements that set out strict security requirements.
• vip111 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to player rights, affected players will be notified without undue delay and provided with clear guidance on protective steps they can take.

The vip111 platform integrates games and content provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. While these providers deliver their content within the vip111 platform environment, they operate under their own independent privacy policies and data practices.

When you play a game supplied by a third-party studio, a minimal technical handshake between the vip111 platform and the game provider's servers is required to load and run the game. This handshake may involve the transmission of an anonymised session token and your device's IP address. vip111 does not transmit your name, contact details, financial information, or any directly identifying personal data to game providers.

vip111 takes reasonable steps to ensure that all game providers integrated into the platform are reputable, certified operators who maintain appropriate data security standards. However, vip111 cannot accept responsibility for the data practices of independent third-party providers once any interaction moves outside the direct vip111 platform environment.

vip111 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The date of the most recent revision is always displayed at the top of this page and in the sidebar on desktop devices.

Where a change to this Policy is material — meaning it significantly affects your privacy rights, the categories of data we collect, or the purposes for which we use your data — vip111 will notify you by email to your registered address at least 14 days before the change takes effect. For minor clarifications or non-material updates (such as formatting improvements or corrections of typographical errors), the revised Policy will be published on this page without advance notice.

Your continued use of the vip111 platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not agree with any material change to this Policy, you should close your account and cease using the platform before the change takes effect. Account closure requests can be submitted to [email protected].

• Current Version: January 2026
• Notification Method for Material Changes: Email to registered address, minimum 14 days advance notice
• Archive: Previous versions of this Privacy Policy are available upon request by contacting the vip111 support team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vip111 handles your personal data, the vip111 Data Protection and Privacy team is available to assist you. All privacy-related enquiries are handled with strict confidentiality and are responded to within the timeframes stated in Section 7.

How to Contact Us

• Email (Privacy & Data Requests): [email protected] — use subject line "Privacy Rights Request" for formal data rights submissions
• Live Chat: Available 24/7 through the vip111 platform for general privacy queries and account-level data corrections
• Response Times: Acknowledgement within 5 business days; full response within 30 calendar days for formal rights requests; under 4 hours for general email enquiries during standard hours (BST, UTC+6)

This Privacy Policy was last reviewed and updated in January 2026. It applies to all personal data collected by vip111 from players located in Bangladesh and any other jurisdiction in which the platform operates. By using vip111, you acknowledge that you have read, understood, and agreed to this Privacy Policy in full.